600 Maryland Avenue, S.W.,
Washington, DC 20024-2520

customersupport@graduateschool.edu

EMAIL NOW!


Or find a course by:


Positive Approaches to Difficult People

Home / Course Details

Legend
  • ORegistration open
  • FClass full
  • GGuaranteed to Go
  • RRemote Classroom
Multiple Registrations?
Session Schedule Location Tuition Status
Oct 24 - Oct 25, 2017
08:30 - 16:00 , Tue-Wed
Washington , DC $649 G
Mar 27 - Mar 28, 2018
08:30 - 16:00 , Tue-Wed
Washington , DC $649 O
May 23 - May 24, 2018
08:30 - 16:00 , Wed-Thu
Washington , DC $649 O
Jul 25 - Jul 26, 2018
08:30 - 16:00 , Wed-Thu
Washington , DC $649 O
Sep 27 - Sep 28, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $649 O
Nov 29 - Nov 30, 2018
08:30 - 16:00 , Thu-Fri
Washington , DC $649 O
Displaying of 6 sessions Show All Show Less

Course overview

Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.

This course aligns with the following DoD financial management competencies:
DoD FM CompetencyProficiency LevelHours
Conflict Management (Lead People) N/A 12

Who should attend?

Anyone who may deal with difficult customers, clients, bosses, co-workers or employees.

Learning outcomes

  • Interact more effectively with difficult people
  • Assess your own personality and behavior styles
  • Deal effectively with criticism
  • Recognize conflict-inducing behaviors
  • Utilize a six-step technique to develop assertive responses
  • Identify the eight types of difficult people
  • Identify positive strategies for dealing with challenging personalities

Course outline

Syllabus -- Positive Approaches to Difficult People, COMM7009D, Grad. School, USDA

Day one of two:


  • Define "Difficult People"
  • Difficult Styles - Strengths and Weaknesses
  • Communication Barriers
  • Art of Criticism - Giving and Taking

Day two of two:


  • Overcoming Conflicts
  • Styles of Communicating
  • Developing Assertive Responses
  • Behavior Styles of Difficult People
  • Positive Strategies to Reduce the Impact of Difficult People

Chat Now
Chat