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Constructive Conflict Resolution

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  • ORegistration open
  • FClass full
  • GGuaranteed to Go
  • RRemote Classroom
Multiple Registrations?
Session Schedule Location Tuition Status
Nov 15 - Nov 17, 2017
08:30 - 16:00 , Wed-Fri
Washington , DC $899 G
Mar 27 - Mar 29, 2018
08:30 - 16:00 , Tue-Thu
Washington , DC $899 O
Jun 06 - Jun 08, 2018
08:30 - 16:00 , Wed-Fri
Washington , DC $899 O
Sep 19 - Sep 21, 2018
08:30 - 16:00 , Wed-Fri
Washington , DC $899 O
Dec 05 - Dec 07, 2018
08:30 - 16:00 , Wed-Fri
Washington , DC $899 O
Displaying of 5 sessions Show All Show Less

Course overview

Conflict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most difficult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to difficult situations and share them with your team to make conflicts approachable and productive.

This course aligns with the following DoD financial management competency:
DoD LDR CompetencyProficiency LevelHours
Conflict Management (Lead People) N/A 18

Who should attend?

Anyone who wants to better manage workplace conflicts.

Learning outcomes

  • Recognize attitudes and behaviors that create conflict
  • Resolve conflict with constructive confrontation and resolution skills
  • Analyze conflict situations and select appropriate strategies to resolve the differences
  • Anticipate and prevent conflict
  • Create conditions that encourage cooperation

Course outline

Syllabus -- Constructive Conflict Resolution, COMM7004D, Grad. School, USDA

Day one of three:

  • Introduction
    • Welcome
    • Introductions
    • Administration
    • Review Agenda

  • Communicating
    • Defining Conflict
    • Common Sources of Conflict
    • Active Listening
    • The three Vs of Communication
    • Nonverbal Communication

  • Becoming Assertive
    • Dealing with Emotions Appropriately
    • Behaviors which Increase/Decrease Conflict
    • Systematic Assertive Skills

  • Developing Interpersonal Skills
    • Giving Effective Feedback
    • Video: Dealing with Conflict
    • Thomas Kilmann Style Assessment Instrument

Day two of three:

  • Understanding Values
    • Tribal Warfare in Organizations
    • Values

  • Evaluating Structural Conflicts
    • An Ethics Case: "Paper or Plastic"

  • Comparing Resolution Models
    • Negotiating Win/Win Contracts
    • Principles
    • Using the Six-Phase Win-Win Model
    • Techniques

Day three of three:

  • Prescribing Conflict Types
    • Conflict Diagnosis
    • Seven Elements of Analysis

  • Developing Strategies
    • Prescription and Strategy
    • Constructive Conflict Resolution Summary

  • Practicing Solutions
    • Conflict with Peers: A Didactic Game

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